Privacy Policy
Last updated: January 2026
Introduction
Focus Online ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out contact forms on our website
- Request information about our services
- Subscribe to our newsletter or communications
- Engage with us through email or phone
This information may include your name, email address, phone number, property name, and any other information you choose to provide.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Device information
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer service
- Send you information about our services
- Improve our website and services
- Analyse website usage and trends
- Comply with legal obligations
- Prevent fraudulent activity
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf (e.g., email marketing platforms, analytics providers)
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights (POPIA Compliance)
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information we hold
- Correct or update your personal information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us at hello@focusonline.co.za.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: hello@focusonline.co.za
- Location: Cape Town, South Africa